Privacy Policy
Last updated: June 11, 2026
This Privacy Policy explains how Broken Electronics, LLC (“Broken Electronics,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit brokenelectronics.com, contact us, or use our services. It also describes the privacy rights you may have and how to exercise them.
1. Information we collect
We collect the following categories of personal information:
| Category | Examples | Purpose |
|---|---|---|
| Identifiers & contact | Name, email, phone | Respond to requests, schedule and provide service |
| Service details | Device details, issue description, selected services | Diagnose, quote, and perform the work you request |
| Transaction data | Services purchased, estimated totals, payment status | Process payments and keep records (handled by our payment processor) |
| Technical data | IP address, browser/device type, pages viewed | Operate, secure, and improve the website |
| Device contents | Files/data present on a device you bring us for service | Perform repair, recovery, transfer, wiping, or recycling you authorize |
2. Sensitive information
We do not seek out sensitive personal information. However, a device you provide for repair, data transfer, recovery, wiping, or recycling may contain sensitive content (such as financial, health, or account information). We access such content only as necessary to perform the service you authorize, and we do not use it for any other purpose.
3. How we use information
- To respond to inquiries and provide the services you request
- To prepare estimates, schedule appointments, and arrange pickup or drop-off
- To process payments and maintain business records
- To communicate with you about your service, including follow-up and review requests
- To operate, secure, and improve our website
- To comply with legal obligations and enforce our terms
4. Cookies, analytics & opt-out signals
Our website and the embedded scheduling/contact tools may use cookies and similar technologies for essential functionality and basic analytics. We honor recognized browser opt-out preference signals, including Global Privacy Control (GPC), where required by applicable law.
5. We do not sell your personal information
We do not sell your personal information, and we do not share it for cross-context behavioral (targeted) advertising. We do not use automated decision-making technology to make significant decisions about you, and we do not use your personal information or device contents to train large language models or other AI systems.
6. How we share information
We share personal information only with service providers that help us operate, under contracts that limit their use of the information to providing services to us. These include:
- Our scheduling and customer-relationship (CRM) provider
- Our payment processor
- Our website hosting and security provider
We may also disclose information when required by law, to protect our rights or the safety of others, or in connection with a business transfer. We do not sell personal information to any third party.
7. Data on serviced devices
When you provide a device for service, you authorize us to access data on it as needed to perform the work. Wiping, resetting, reinstalling, repairing, recovering, or recycling a device may result in data loss, and you are responsible for maintaining your own backups. For secure wiping, drive destruction, and recycling, data removal is intentional and irreversible. A Certificate of Data Destruction is available on request.
8. Data retention & deletion
We keep personal information only as long as needed for the purposes described above and to meet legal, tax, and recordkeeping requirements, after which we delete or de-identify it. You may request deletion of your information as described below.
9. Your privacy rights
Depending on your state of residence, you may have the right to: access the personal information we hold about you; correct inaccurate information; request deletion; obtain a portable copy; opt out of any sale or targeted advertising (we do neither); and not be discriminated against for exercising these rights.
To exercise any right, contact us at hello@brokenelectronics.com. We will verify your request and respond within the timeframe required by applicable law. You may also appeal a decision by replying to our response.
10. Children’s privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13 (or the age set by applicable law). If you believe a child has provided us information, contact us and we will delete it.
11. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version here with a revised “Last updated” date.
13. Contact us
Broken Electronics, LLC
Dublin, PA
Email: hello@brokenelectronics.com
Phone: 888-999-1953
Governing law: the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-laws rules.